Mobile Apps for Healthcare — SLA & Support

Design and operate patient-facing mobile apps with predictable uptime and response times.

Business Apps Hub delivers HIPAA-aware mobile solutions, proactive monitoring, and tiered SLAs for clinical and administrative workflows.

Talk to our team Call (415) 766-2034
  • Uptime commitments and incident SLAs
  • HIPAA-conscious data handling
  • Proactive monitoring & on-call rotation
Healthcare mobile app dashboard

Why mobile matters in healthcare

Patients and clinicians expect responsive, secure, and reliable mobile tools. Our approach aligns product, security, and operations to reduce downtime risk.

  • Patient engagement & telehealth
  • Clinical decision support on-device
  • Secure messaging and records access
Design best practices
Clinician using mobile app
Outcomes-focused delivery

We emphasize measurable SLAs that map to patient experience and operational SLAs for support teams.

Monitoring & Observability

Real-time metrics, alerting, and runbooks integrated into your support flow.

Incident Response & Escalation

Defined response times, on-call rotations, and post-incident reviews.

Compliance & Data Protection

Architectures and processes designed to limit PHI exposure and meet audit requirements.

App metrics and charts

Integrations

EHR connectors, identity providers, and messaging platforms — we map integration SLAs to end-to-end availability.

Backend & cloud API & integration

SLA tiers & what they mean

Choose a support and availability plan aligned to your service criticality. Below is a summary — contact us for tailored contracts.

Response within 8 business hours, with business-hour incident handling and regular status updates. Suitable for non-critical patient admin workflows.

24/7 monitoring, 1-hour initial response, and prioritized incident remediation. Recommended for patient-critical services and telehealth.

Tailored SLAs, dedicated SRE, single-tenant options, and compliance attestations. We draft precise RTO/RPO targets per engagement.

SLA at a glance

Tier Uptime Response
Standard99.5%8 business hrs
Premium99.9%1 hr
EnterpriseCustomDedicated

Included: Incident reports, monthly uptime, runbook updates.

Request SLA proposal

Selected case snapshots

Case: Remote monitoring app
Remote monitoring

Improved data delivery and reduced downtime with active failover.

Case: Patient scheduling
Patient scheduling

99.95% availability across peak hours for booking flows.

Case: Secure messaging
Secure messaging

End-to-end encrypted channels with audit trail and retention policies.

Team lead

Team & trust

Our cross-functional delivery teams combine product, security, and SRE experience specific to healthcare. We operate with transparent SLAs and clear escalation paths.

  • Dedicated SREs with runbooks and playbooks
  • Security engineering integrated into builds and releases
  • Clinical stakeholders involved in acceptance and QA
Get SLA details Meet the team

Resources

Whitepapers and checklists to assess app readiness for production and compliance. Downloadable guides are available through our contact channel.

  • Mobile app SLA checklist
  • HIPAA design considerations
  • Operational runbook template
Next steps

Discuss a tailored SLA and deployment plan with our specialists.

Request a proposal
Ready to reduce downtime and improve patient experience?

Contact Business Apps Hub to align SLA commitments with clinical priorities.

Contact us